Payment Policy

Refund Policy

Last Updated: May 31, 2026

This Refund Policy explains how Virtual Lab Simulator reviews refund requests for token packages, manual payment verification, duplicate payments, failed payments, and institution subscriptions.

Application payment check: this application includes token packages and a manual checkout flow. The checkout page allows purchases only when payment settings are enabled and at least one token package is marked active. The default setup includes active token packages, while institution subscription plans are managed separately by the super admin.

1. What This Policy Covers

This policy applies to payments made for Virtual Lab Simulator services, including token packages, manual UPI-based purchases, and institution or school subscription arrangements where applicable.

2. Token Package Purchases

Token purchases are reviewed manually after payment proof is submitted. Tokens are credited only after the payment proof is approved by the Virtual Lab Simulator team.

If payment proof is rejected and no tokens are credited, you may request a refund or correction review.
If a duplicate payment is confirmed, the duplicate amount may be refunded or converted into equivalent tokens after verification.
If tokens are already credited and used, the purchase is generally not refundable except where required by law or approved by support.

3. Failed, Pending, or Duplicate Payments

If your payment was debited but your order remains pending, please contact support with your UPI reference ID, order ID if available, registered email or username, payment date, amount, and screenshot.

We will verify the payment status and either approve the order, request more information, or process an eligible refund.

4. Institution Subscription Plans

Institution plans are created and assigned by the super admin. Refunds for school, college, or organization subscriptions are reviewed case by case according to the agreement, access period, number of students onboarded, and platform usage.

5. Non-Refundable Cases

Refunds may be declined when:

Tokens, access, or subscription benefits have already been substantially used.
The request is made after a long delay without payment evidence.
The issue was caused by incorrect account details, false payment information, or misuse of the platform.
The request relates to free services, promotional credits, bonus tokens, or trial access.

6. How to Request a Refund

Send your refund request through the Contact Us page or email lab@virtuallabsimulator.com. Include enough details for verification so we can review your request quickly.

7. Review Timeline

Most refund reviews are handled within 7 business days after we receive complete information. Approved refunds may take additional time to appear in your bank, UPI, wallet, or payment account depending on the payment provider.

Please do not submit false UPI references or duplicate proof images. Incorrect or misleading payment information may delay verification and can lead to order rejection or account restrictions.

8. Chargebacks and Disputes

If you start a bank or payment-provider dispute, we may pause the related order or account benefits while the dispute is investigated. Please contact us first so we can try to resolve the issue directly.

9. Changes to This Policy

We may update this Refund Policy when payment methods, token packages, subscription plans, or legal requirements change. The updated date on this page shows when the latest version was published.